Privacy Policy

This Privacy Policy explains how MY APARTMENT ("we", "us", "our") collects, uses, shares and protects your information when you use myapartment.org.in (the "Website") or contact us for property listings, rental agreements, painting and waterproofing, cleaning or pest control services.

1. Information we collect

• Details you give us: your name, phone number, email address, the property or service you are looking for, your service address, and any message, photo or video you share with us (for example to get a quote).
• Contact through WhatsApp, calls or email: the details and messages you send us on these channels.
• Automatic information: basic technical data such as browser type, device type, pages visited and approximate location, collected through cookies and similar technologies.

2. How we use your information

• To respond to your enquiries and show you suitable properties or services.
• To book, schedule, carry out and follow up on services you request.
• To prepare estimates, rental agreements and related documents you ask for.
• To improve the Website, prevent misuse and keep our records as required by law (including tax and accounting records).
• To contact you about your request. We will send promotional messages only if you agree to receive them.

3. Sharing of information

We do not sell your personal information. We share it only when needed, with:

• our technicians, staff and service partners who carry out your booked service;
• property owners, tenants or agents, when you ask us to connect you for a listing;
• service providers such as WhatsApp, Google Maps and hosting providers that help us run the Website;
• government or legal authorities, where the law requires us to.

4. Cookies

Cookies are small files stored on your device. We use them to keep the Website working properly and to understand how it is used. You can block or delete cookies in your browser settings, but some parts of the Website may not work as expected.

5. Third-party links and services

The Website may link to or use third-party services (for example WhatsApp, Google Maps, and video or image hosting). These services have their own privacy policies, and we are not responsible for how they handle your data.

6. Data retention

We keep your information only as long as needed for the purposes above, to resolve disputes, and to meet legal and accounting requirements. After that we delete it or make it anonymous.

7. Security

We take reasonable steps to protect your information from loss, misuse and unauthorised access. No method of internet transmission is completely secure, so we cannot guarantee absolute security.

8. Your rights

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may ask us to: tell you what personal data we hold about you; correct or update it; delete it; or withdraw your consent to our using it. To do so, write to info@myapartment.org.in. We will respond within a reasonable time.

9. Children

The Website is meant for adults. We do not knowingly collect personal information from anyone under 18.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Continuing to use the Website means you accept the updated policy.

11. Grievance contact

For any complaint about your data or this policy, contact Abrar Mohd Rafiq Chouhan, Proprietor, at info@myapartment.org.in or +91 9971967853.