Refund & Cancellation Policy

We want you to be happy with every service. This policy explains how cancellations, rescheduling and refunds work at MY APARTMENT.

1. Cancelling a booking

• You can cancel or reschedule by calling or messaging us on WhatsApp at +91 9971967853.
• Before our team is sent to your location: you can cancel for free, and any advance paid is refunded.
• After our team has left for your location or arrived: a visit or call-out charge may apply, which we will tell you.
• After the work has started: the cost of the work already done and materials already used is not refundable.

2. Rescheduling

You may reschedule a booking to another available slot. Please tell us as early as possible. If you are not available at the agreed time or our team cannot enter the site, we may charge a visit fee or ask you to rebook.

3. If we cancel or cannot attend

If we have to cancel or cannot provide the service, we will tell you, offer another slot, or refund any advance you have paid in full.

4. Service complaints and re-service

• If you are not satisfied with a completed service, tell us within 48 hours, with photos or a short video if possible.
• We will first inspect and fix the issue at no extra charge (a re-visit or re-service).
• For pest control and other services that carry a warranty on their listing, re-service under warranty follows the period and conditions stated there.
• If we are unable to fix the issue, we will discuss a fair partial or full refund based on the work done.

5. Estimate-based services

For services marked "Estimate" (for example waterproofing), the inspection or consultation comes first. You pay for the work only after you accept the estimate. If a visit or consultation fee was told to you at the time of booking, it is not refundable once the visit is done.

6. Rental agreement and registration

Government charges such as stamp duty and registration fees are paid to the authorities and cannot be refunded by us once paid. Our drafting or service fee is not refundable once the draft has been prepared and shared with you.

7. When refunds are not given

• The service has been completed as described.
• You asked for work outside the listed scope and then did not approve the extra charge.
• Our team could not do the work because access, power, water or space was not provided as agreed.
• Damage or problems caused after our visit by third parties or other causes.

8. How refunds are paid

Approved refunds are returned to the original payment method or bank account within 5 to 7 working days. Bank or payment-gateway timelines may add a few days.